This Privacy Policy explains how Feral Roots India Pvt. Ltd. (“we”, “us”, “our”, “Site”) collects, uses, and protects your information when you visit or make a purchase on feralroots.in or interact with any of our services (“Services”).
By accessing or using our Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue using our Services.
Information We Collect
We collect personal information to process orders, improve our services, and enhance the user experience. This includes information you provide directly, such as your name, phone number, email address, billing and shipping addresses, account details, and items viewed, added to cart, or purchased. Payment details are handled securely by payment gateways, and we do not store full card information. We also collect communication messages with our support team. Additionally, some information is collected automatically, including IP address, device information, browser type, pages viewed, time spent on the site, and interaction data. These are gathered using cookies, pixels, log files, and analytics tools to help improve our platform and services.
How We Use Your Information
We use your information to provide and improve our services, including processing and delivering orders, managing payments, creating and maintaining your account, providing order updates, and facilitating returns or replacements. Additionally, we use your information for marketing and promotions, such as sending promotional emails or SMS, displaying personalized ads, and improving product recommendations, with the option to opt out at any time. Your information also helps us maintain security and prevent fraud by detecting unauthorized activity, preventing fraudulent transactions, and ensuring safe platform usage. Finally, we use your data to deliver better customer support by responding to queries, providing assistance, and enhancing overall service quality.
How We Share Your Information
We may share your information only when necessary, including:
● Payment processors (for secure transactions)
● Courier & logistics providers (to deliver orders)
● Technical service providers (hosting, security, analytics)
● Marketing partners (ads, promotions)
● Legal authorities
(when required by law)
We do not sell or rent your personal information.
Third-Party Websites
Our Site may link to third-party websites. We are not responsible for their content, policies, or practices. Please review their terms separately.
Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has shared information, contact us for removal.
Security & Data Retention
We prioritize your data security using SSL encryption, secure servers, and strict access restrictions. While no method is 100% secure, we follow industry-standard protections to safeguard your information. We retain your data only as long as necessary to maintain your account, process orders, and fulfill any legal obligations.
Your Rights
Depending on local laws, you may request:
● Access to your data
● Correction of inaccurate data
● Deletion of your account
● Opt-out from marketing
● Copy/portability of your data
International Users
Your information may be processed outside your country by our service providers. By using the Site, you consent to such transfers.
Contact Us
For privacy-related queries
Feral Roots India Pvt. Ltd.
feralroots.director@gmail.com
+91 8111049011
Erode , Tamil Nadu, India
